Tru by Hilton Mt. Juliet

We stayed at this hotel 5/18. The hotel was unusual in that the right half of the building was a Tru by Hilton and the left half was a Hilton Garden Inn. It was nice that the Hilton Garden Inn had a restaurant and bar available to guests of both hotels, although we didn't use those facilities. But the complimentary breakfast room on the Tru side of the building was only available to Tru guests. So the kitchen room was kept locked, and it was necessary to use a room key to get in to select your food items. The clerk at the front desk was friendly and welcomed us as Hilton Silver Honors members and gave us two bottles of water. The bed in our room was comfortable. Tru provides only one chair in the room, so one person must sit on the bed or on a bench under the TV.

Our room was very clean and the staff was welcoming and helpful (especially Amanda). I wish our bathroom had an exhaust fan so the room didn’t get as humid after showering, and that we had body wash instead of hand wash in the shower (likely a mixup). If we are ever back in the area we would stay here again.

The hotel is ultra modern and clean but very minimal on comfort/security compared to others. Beds: You know how you sometimes have to stuff cardboard or sugar packets under a restaurant table to keep it level? We had to do that with the BEDS to keep them from making the loudest clunking sound. My bottom bed sheet was extremely pilled and scratchy - it was the oldest bed sheet I've ever seen in a hotel and should have been thrown away about 20 washes ago. The others were super soft so it seems hit or miss what you get. Check in - the keys did not work 3 times and the second time they made me a key for an OCCUPIED room. I opened the door to all of another person's things and immediately closed the door and went back to the desk a third time. Luckily for all I am an honest person. Note to response team - I don’t need the customer service # or anything, just wanted Hilton to know there really should be a pop up at the computer desk that says "Are you SURE you want to make a key for an OCCUPIED ROOM?" when making new keys.

Great value for the money. Clean, comfortable room. Liked the minimalist approach with bare floors and shelves instead of drawers. Because this Tru is also in the same building with a Hilton Garden Inn, the lobby was really nice, with a well stocked Market and a Starbucks. Would definitely return.

This is a decent hotel. They had hot breakfast which includes sausage, pancake, yogurts, fruits and cereal. The yogurt from the machine was a nice touch. The room was decent size. The hotel itself is newer. We stayed here for two nights. One of the elevator was not working for a few hours on both days when we stayed here. It was worked on and started to work by the staff then stop working again.

I arrived late and the lobby was in chaos! This has nothing to do with the hotel, except it was always quite loud in the lobby. The acoustics are terrible! And people like myself who are noise sensitive beware. My room was nice and clean and comfortable, and I was lucky enough to have a room at the end of the hall. There was some type of kids soccer or some other event there that weekend, plus a family reunion, so the halls were busy and loud and people were marching up and down the halls early and late and loud. Lol I guess I really am noise sensitive. All the staff were super nice and super helpful, unfortunately the breakfast that management decided to do was mostly starch. The best part was the super cold and sweet yogurt that came out of the dispenser when you pushed the button. I just ate that every morning, But it wasn't worth the $20 extra per night for breakfast included, So buyer beware.

Great place to stay the pool is so nice and amazing the hotel itself is so great they do have a gym and A bar Well, not really more like more like a kid friendly bar or Something like that there are games. The breakfast is good. I recommend the pancakes. Just a Great Place to stay oh, and it is dog friendly

Hotel has friendly staff. Rooms are new and comfortable. The free breakfast seems like a afterthought because they want you to eat at the hotel restaurant. Hot food was missing or lukewarm. Other items are poorly stocked but there was enough to get breakfast for both mornings.